Challenges and Solutions of Online Meetings Through Google Classroom at the University Level: A Qualitative Study

Abstract

The study explores the challenges and solutions associated with online meetings through Google Classroom at universities in city Rawalpindi, Pakistan. Through qualitative interviews and thematic analysis, the study uncovers key issues faced by students and educators and proposes practical solutions to enhance the online learning experience in this specific geographical context. It highlights the increasing importance of online education and the role of Google Classroom in facilitating remote learning. The population of study was all graduates and educators using google classroom of Rawalpindi city. Through qualitative research, including semi-structured interviews with convenience sampling of 20 students and 10, the study identifies key issues such as technical problems, engagement difficulties, communication barriers, and accessibility concerns. Proposed solutions include enhancing technical support and training, incorporating interactive teaching methods, improving communication protocols, and ensuring accessibility for all students. The findings underscore the need for context-specific strategies to improve online learning experiences in Rawalpindi city.