PEOPLE’S SATISFACTION FROM DISPUTE RESOLUTION COUNCIL (DRC) AS AN ECONOMICAL FORUM FOR DISPUTE RESOLUTION

Abstract

The present study was conducted in Mardan District of Pakistan to find out people satisfaction from Alternate Dispute Resolution (ADR) through Dispute Resolution Council (DRC) in conflict resolution. A sample of three hundred and eleven (311) respondents was selected via Mwakaje (2013) formula
through simple random sampling technique from the study area. Data was collected through interview schedule and analyzed in univariate and bivariate analysis. Further, chi-square test was used to measure the association between the dependent and independent variable. The study found significant association (P=.0003) between people satisfaction and DRC as economical and less expensive forum for justice. Moreover, the economical aspect has significant relationship (P=0.009) between the fee charged by DRC for documentation and people satisfaction. Similarly, the study found significant association (P=0.007) between the bribes accepted by the members of DRC and people satisfaction. Findings of the study show that majority of the respondent were pleased from the DRC which provide economical and less expensive justice to them which save their money and resources.